As questões abaixo são apenas exemplos ilustrativos. O simulado completo pode conter outras perguntas.
Questão 1:
Read the text and choose the alternative that best expresses its main idea.
"For years, many small retailers regarded digital payment platforms mainly as a way to meet customers' preference for cashless transactions. More recently, however, these platforms have become integrated into broader management practices: transaction records can support cash-flow forecasts, and sales data can help owners identify purchasing patterns. Such benefits are not automatic. They depend on reliable connectivity, clear procedures for reconciling digital and cash transactions, and safeguards against fraud. Consequently, adopting the technology is less a matter of replacing cash than of reorganizing how the business handles information and risk."
The text mainly argues that:
- (B) the broader managerial value of digital payments depends on operational controls that allow businesses to use their data while managing the risks involved.
- (D) the effectiveness of digital payment platforms in small businesses depends chiefly on overcoming connectivity problems that limit access to transaction data.
- (A) digital payment platforms have expanded their relevance for small retailers because changing customer preferences increasingly make cash-based operations less practical.
- (C) small retailers can obtain more reliable forecasts and purchasing insights by progressively replacing cash transactions with digital ones.
- (E) digital payment platforms are valuable chiefly because they convert transaction records into management information, even when connectivity and fraud safeguards remain unresolved.
Questão 2:
Read the message and identify the author's main communicative purpose.
"Subject: Changes to the additional verification procedure
Dear customers,
Beginning next Monday, selected online banking transactions will require confirmation in the mobile application. The measure is being introduced after a review of recent account-protection practices and is designed to reduce unauthorized access without requiring customers to visit a branch. It may initially add a few seconds to some transactions. To avoid interruptions, please update the application and ensure that push notifications are enabled before Monday. Customers who cannot use the application should contact support in advance to discuss available alternatives.
Customer Support Team"
The primary purpose of the message is to:
- (C) alert customers that the new verification requirement will restrict access to online banking unless they enable notifications before the stated deadline.
- (E) reassure customers about the security benefits of a new verification step while emphasizing that it should not significantly affect their usual transaction experience.
- (D) present the institution's revised authentication procedure and encourage customers to assess its effects before it is extended to all online banking transactions.
- (A) announce a general replacement of the institution's existing authentication system for all online banking transactions and explain the security reasons for the replacement.
- (B) announce a security-related procedural change, explain its practical implications, and direct customers toward actions that will facilitate compliance.
Questão 3:
Read the following excerpt:
“Public transportation plans are frequently judged by aggregate indicators such as average travel time, operating cost, and passenger volume. These measures are useful, but they can conceal who benefits from a network and who remains excluded by it. A route that marginally reduces commuting time for a large number of central-city passengers may appear more efficient than a less-used connection to peripheral neighborhoods, even when the latter provides access to employment, education, and essential services that would otherwise be difficult to reach. This does not mean that speed or financial sustainability should be disregarded. Rather, it suggests that transportation policy involves a distributive choice: resources may be allocated not only to maximize overall efficiency, but also to reduce unequal access to the city. Consequently, evaluating a transit system requires examining both its aggregate performance and its effects on different groups of residents.”
Which alternative best captures the excerpt’s central purpose and argumentative direction?
- (E) To compare central-city and peripheral routes in order to determine which type of connection offers the best general balance between efficiency and social accessibility.
- (B) To defend allocating transportation resources to peripheral neighborhoods even when doing so necessarily worsens the system’s aggregate efficiency and financial sustainability.
- (D) To propose replacing conventional transit indicators with measures based exclusively on the accessibility needs of disadvantaged urban groups.
- (C) To challenge the exclusive reliance on aggregate efficiency indicators in transit evaluation by emphasizing that distributional effects and unequal access must also be considered.
- (A) To argue that connections serving peripheral neighborhoods should generally be prioritized over central-city routes because they produce greater social benefits.
Questão 4:
Read the email and answer the question.
"Dear clients,
During our quarterly reconciliation, we found that the March invoices issued between March 1 and March 15 included an outdated service-charge rate. Invoices issued after March 15 already reflect the correct rate. Revised documents for the affected clients will be sent no later than Friday, April 12. Clients who have not yet paid should use the revised invoice rather than the original one. Those who have already paid the incorrect amount will not receive a refund by mail; the difference will appear as a credit on the following statement. Please retain the original invoice until the adjustment is visible.
Sincerely,
Customer Accounts Team"
Which statement accurately combines the timetable and the procedure described in the email?
- (C) Affected clients should receive revised documents by April 12; those who have not paid should use the revised invoice, while those who have paid will receive the difference as a mailed refund after retaining the original.
- (E) All March clients should receive revised documents by April 12; those who have not paid should use the revised invoice, while those who have paid will have the difference credited on the following statement.
- (A) Affected clients should receive revised documents by April 12; those who have not paid should use the revised invoice, while those who have paid will have the difference credited on the following statement.
- (D) Affected clients should receive revised documents by April 12; those who have not paid should use the revised invoice, while those who have paid will have the difference credited on their current statement.
- (B) Affected clients should receive revised documents by April 12; those who have not paid should wait for the difference to appear on a later statement, while those who have paid should use the revised invoice.
Questão 5:
Read the paragraph and answer the question.
"In April, attendance at the community center's evening workshops fell by 28 percent, while enrollment in its online classes rose by 31 percent. The decline began two weeks after the city altered the bus routes serving the neighborhood. A survey found that most former workshop participants still considered the subjects relevant, but many reported longer journeys and less reliable connections. However, the center also introduced a registration fee during the same period, and the survey did not establish which factor had affected each respondent. The coordinator therefore recommended reviewing both the transportation data and the fee policy before reducing the in-person program."
Which conclusion is best supported by the paragraph?
- (E) The online growth suggests that demand for in-person workshops has been substantially replaced, so the center should consider reducing that program before reviewing the two factors.
- (D) Both the transportation changes and the registration fee remain plausible contributors, and the available evidence is insufficient to determine their separate effects.
- (B) The registration fee is unlikely to have contributed substantially because former participants continued to regard the workshop subjects as relevant.
- (A) The timing of the decline and the survey responses make the bus-route changes the most likely explanation, although the registration fee cannot be completely ruled out.
- (C) The rise in online enrollment indicates that most former in-person participants moved online, probably because transportation became less convenient.
Questão 6:
Read the text below.
"Beginning next Monday, the library will stay open until 8 p.m. on weekdays for a three-month pilot program. The additional hours are intended primarily for students who work during the day, and the study rooms will remain available throughout the evening. However, public computer access will still end at the usual closing time because the equipment must be maintained each night. Although attendance increased during the first two weeks of a previous pilot, most of that increase occurred during exam periods. For this reason, the library will record not only evening attendance but also how consistently the rooms are used throughout the trial. It will compare those figures with staffing and energy costs, consider users’ comments, and then decide whether the schedule should be maintained in its current form, modified, or discontinued."
Which conclusion is best supported by the text regarding the library’s decision after the trial?
- (B) The library may retain the extended schedule if study-room use is consistent, since that measure more directly reflects the needs of working students than overall attendance does.
- (D) The library’s decision will be based mainly on users’ comments, because attendance figures from examination periods cannot reliably indicate demand throughout the trial.
- (C) The library will probably adapt the schedule to examination periods if attendance outside those periods remains lower than it was during the previous pilot.
- (E) The library will assess whether evening demand is sustained and operationally justifiable, rather than treating a temporary increase in attendance as conclusive evidence.
- (A) The library is likely to maintain the extended schedule if evening attendance remains stable outside examination periods, even if staffing and energy costs are somewhat higher than usual.
Questão 7:
Read the excerpt and answer the question.
"Although the bank's mobile application was redesigned to simplify transfers, calls to customer support about failed transactions increased during the first two weeks. The bank explained that this rise did not necessarily indicate lower usability. The new version made the security-confirmation stage more visible, encouraging users who had previously abandoned transactions to contact support. After a tutorial was added to the application, the number of calls returned to its previous level."
Which interpretation best accounts for both the temporary increase in support calls and the subsequent return to the previous level?
- (A) The redesign initially increased the number of technically unsuccessful transfers, but the tutorial corrected the instability and restored the application's former reliability.
- (C) The redesign exposed a security procedure that had previously discouraged users from completing transfers, whereas the tutorial improved usability by allowing transactions to proceed without that confirmation.
- (B) The redesign made a previously overlooked security procedure more noticeable, prompting some users to seek assistance, while the tutorial reduced uncertainty about the procedure without removing it.
- (D) The increase in calls primarily reflected a greater number of failed transfers, and the tutorial reduced that number by helping users complete the process without contacting support.
- (E) The redesign brought previously abandoned transactions back to users' attention, increasing support requests temporarily, while the tutorial reduced those requests by directing users to a different confirmation channel.
Questão 8:
Read the excerpt and answer the question.
"To reduce paper consumption, the bank began sending monthly statements electronically by default. Customers may still request a printed statement without paying a fee. During a pilot program, paper use fell by 35%, while the time required to process address changes remained unchanged. Electronic statements are generated automatically, so employees no longer need to print and mail each document individually. However, requests for printed statements continue to require manual processing."
Which conclusion most accurately compares the policy's effects and explains why they were not identical across the two indicators?
- (B) The policy reduced paper use and may eventually shorten address-change processing, but the latter effect was not yet observable during the pilot period.
- (D) The policy reduced paper use for customers who accepted electronic statements, but it lengthened address-change processing by generating additional requests for printed documents.
- (A) The policy reduced paper use because routine statements became automatic, but it did not shorten address-change processing because that task remained dependent on manual procedures.
- (C) The policy produced only a limited reduction in paper use because customers could still request printed statements, while address changes became faster through the automation of statement-related tasks.
- (E) The policy improved both indicators to a similar extent because statements and address changes were transferred from employees to an automated system.
Questão 9:
Read the excerpt and choose the alternative that most accurately paraphrases the underlined expression, preserving both its scope and its contrast with the preceding idea.
"The bank introduced a digital onboarding platform to make account opening faster. Although the system reduced paperwork, it did not eliminate the need for human review. In applications involving unusual income patterns, analysts still examine documents individually."
The expression "did not eliminate the need for human review" indicates that the platform:
- (D) streamlined the paperwork sufficiently to replace comprehensive human analysis with occasional checks in cases involving irregular income patterns.
- (E) limited the practical reduction in administrative work because applications with unusual income patterns continued to follow the same manual procedure as before.
- (A) reduced the amount of manual analysis required, while retaining case-by-case examination for applications that automation could not reliably resolve.
- (C) made individual document examination less frequent, although applications involving unusual income patterns remained subject to a largely automated review.
- (B) reduced the need for manual analysis in routine applications, but continued to require an analyst's review of every application submitted.
Questão 10:
Read the excerpt and choose the alternative that best captures the meaning of the underlined sentence without changing its degree of certainty or the reason for the difficulty described.
"The revised fee schedule is easier to consult, but some customers may still find the charges difficult to compare. The table groups services by category; however, different conditions apply to accounts with special features."
The sentence "some customers may still find the charges difficult to compare" suggests that:
- (E) the schedule is easier to consult, but customers who previously struggled with the fees may still need to compare charges without relying on the category distinctions provided.
- (D) the revised table makes fee comparisons more accessible by organizing services into categories, even though customers are still required to interpret identical charges under each category.
- (C) the schedule is clearer overall, yet certain customers might continue to face difficulty comparing fees because the applicable conditions vary across account types.
- (A) the revised schedule is generally clearer, and only customers with special-feature accounts are likely to have difficulty comparing charges.
- (B) the revised schedule is generally clearer, but customers with special-feature accounts will remain unable to compare charges whenever different conditions apply.
Questão 11:
Read the excerpt: “To improve service during peak hours, the bank will allocate additional staff to its busiest branches. Because the measure is not expected to increase the total number of employees, some workers will be temporarily reassigned from less busy locations.” Which alternative best paraphrases the expression “allocate additional staff to its busiest branches” without changing its meaning in context?
- (A) Recruit additional employees specifically for the branches experiencing the highest demand.
- (C) Transfer employees from the busiest branches to less busy locations to balance the workload.
- (D) Schedule extra working hours for the employees already assigned to the busiest branches.
- (B) Assign existing employees to the busiest branches as temporary operational reinforcement.
- (E) Create permanent positions at the busiest branches by redistributing the bank’s staffing structure.
Questão 12:
Read the excerpt: “The bank will first roll out the biometric authentication feature to a limited group of customers whose accounts meet the security requirements. After monitoring failed login rates and support requests, it intends to extend the feature to all users.” In this context, the expression “roll out” most nearly indicates that the bank will:
- (E) standardize the feature across all branches before monitoring its initial results
- (A) postpone the feature’s deployment until its performance has been fully assessed across the customer base
- (C) withdraw the feature from general use after an unsuccessful internal trial
- (B) introduce the feature in a controlled phase before making it more widely available
- (D) transfer the feature from customer-facing applications to the bank’s internal systems
Questão 13:
Read the excerpt: “The proposal to consolidate the bank’s regional processing centers is feasible only if the migration is divided into stages, compatible systems are maintained during the transition, and the projected savings are not offset by security-related delays. The report therefore presents the plan as practicable, but neither risk-free nor immediately executable in its entirety.” In this context, the word “feasible” conveys the idea that the proposal is:
- (C) financially worthwhile even if security problems make the transition substantially more difficult
- (D) technically reliable because the migration risks have already been eliminated from the plan
- (A) capable of being implemented immediately, without transitional arrangements or operational restrictions
- (E) formally approved for implementation once the projected savings have been confirmed
- (B) capable of being carried out provided that the stated conditions and constraints are properly managed
Questão 14:
Read the excerpt: “Rather than blocking every unfamiliar device, the bank’s adaptive authentication system evaluates behavioral signals and imposes an additional verification step when risk indicators accumulate. This layered approach is intended to thwart credential-stuffing campaigns without imposing the same burden on customers whose access patterns remain consistent.” In this context, the verb “thwart” most nearly means to:
- (C) limit the impact of an attack without necessarily preventing it from reaching its objective
- (D) redirect unauthorized users toward a different authentication channel or access point
- (B) identify recurring attack patterns so that they can be investigated and addressed later
- (E) prevent or frustrate an attack from achieving its intended result
- (A) delay a suspicious campaign long enough for security analysts to document its activity
Questão 15:
Leia o excerto de um procedimento interno: “The credit team will draw up the approval criteria, carry out a stress test on the applicant’s repayment capacity, and follow up on any discrepancies before issuing its recommendation.” Considerando a relação entre as três ações descritas, a expressão “carry out a stress test” pode ser adequadamente substituída, sem alterar o sentido do procedimento, por
- (E) validate the stress test’s design before using it to support the recommendation
- (C) review the stress-test findings and investigate any discrepancies identified
- (A) develop the stress test while defining the criteria that will govern its application
- (B) conduct a stress test on the applicant’s repayment capacity
- (D) assess the applicant’s repayment capacity without necessarily applying a formal test
